By (Alliance News) – Bango PLC said Thursday it has launched carrier billing payment services for the monthly subscription based Youtube TV package. The mobile commerce company said its customer can now conveniently subscribe to Youtube TV, paying for the service on their monthly mobile phone bill. Youtube TV is the
Vodafone Australia admits to misleading carrier billing service
After an Australian Competition and Consumer Commission (ACCC) investigation, Vodafone Australia has admitted misleading consumers through its third-party Direct Carrier Billing (DCB) service. The investigation looked into transactions made between 1 January 2013 to 1 March 2018, though it is most likely Vodafone broke the rules upon the introduction of
Third Party Mobile Charges
Third Party Mobile Charges Watchdog has received dozens of complaints from customers of all the big mobile operators Three, O2, Vodafone and EE- who said mysterious mobile phone charges had appeared on their bills. They only realised they’d been signed up to a subscription to services like a gaming or
Millions of customers exposed to text scams
Mobile networks leave millions of customers exposed to text scams that take money through phone bills Thousands of complaints made about unrecognised fees on mobile phone bills from O2, Vodafone, EE and Three. Mobile networks are exposing millions consumers text scams that allow payments to be taken directly through their
The Future of Direct Carrier Billing in 2018
The Future of Direct Carrier Billing in 2018 Last month, the new Payment Services Directive (PSD2) came into effect in Europe, revolutionizing the entire payments industry and affecting everything from the way consumers pay for goods and services, to the safety and security of their data online. HIROYUKI SATO, MOBILE
Data shows sharp increase in TIO complaints
Telco customers are becoming increasingly cranky about poor customer service, billing problems and how their grievances are handled, with TIO complaints soaring by one-third, new figures show. The Telecommunications Industry Ombudsman has revealed that individual and small business customers lodged 65,760 TIO complaints in the second half of last year
Mobile premium services and direct carrier billing still catching out consumers
Jade Baggins-Clark has never been a big user of smiley-face animations on her mobile phone, and yet every month for the past five months she receives one on her Android device. Unfortunately for Ms Baggins-Clark, she never asked for the smileys, nor for the $5 price tag that comes with
Lower Consumer complaints in Q2
Consumer complaints against telcos fall in Q2 New Complaints Per 10,000 Services in Operation New consumer complaints against telcos has dropped 9.7% in the second quarter of 2015, after a shocking rise of 12.1% in the first quarter of 2015. According to the Telecommunications Complaints in Context (TCC) report jointly
Charities To Get Donations via premium SMS message
Using a premium SMS message to make a donation to an Australian charity across all networks may become a reality – more than 10 years after the scheme took off in the UK and the US – thanks to an upcoming new trial. Australia’s top telcos have joined together for a
Don’t get sucked in by scam that uses fake Hamish and Andy Gap Year SMS, police, insurance provider warns
POLICE have warned people to “stay safe online” after a scam that capitalises on comedians Hamish and Andy went viral. The scam, which is believed to have occurred through SMS and emails, asks unsuspecting victims to hand over their bank details to transfer their prize money after winning AAMI’s Hamish