Ab van den Krook

Third Party Mobile Charges

Third Party Mobile Charges Watchdog has received dozens of complaints from customers of all the big mobile operators Three, O2, Vodafone and EE- who said mysterious mobile phone charges had appeared on their bills. They only realised they’d been signed up to a subscription to services like a gaming or

Data shows sharp increase in TIO complaints

Telco customers are becoming increasingly cranky about poor customer service, billing problems and how their grievances are handled, with TIO complaints soaring by one-third, new figures show. The Telecommunications Industry Ombudsman has revealed that individual and small business customers lodged 65,760 TIO complaints in the second half of last year

Lower Consumer complaints in Q2

Consumer complaints against telcos fall in Q2 New Complaints Per 10,000 Services in Operation New consumer complaints against telcos has dropped 9.7% in the second quarter of 2015, after a shocking rise of 12.1% in the first quarter of 2015. According to the Telecommunications Complaints in Context (TCC) report jointly