CarrierBillingDesk.com offers superior customer care solutions to your customers / end-users via our carrier grade, automated help desk email and calls. Our IVR (Interactive Voice Response) hard- and software system is supported by a state-of-the-art IP-based backend. In addition, our platform is directly connected to the telco’s exchanges, which ensures quality as well as capacity in for VOIP or geographical based call routings.
In 2018/2019, CarrierBillingDesk.com achieved a 99.997% service level across our range of IVR equipped services. We can guarantee that all partnerships with CarrierBillingDesk.com have an uptime of 99.9% in our Service Level Agreement (SLA). You can be confident that we will address all of your customers’ needs in a timely and accurate manner.
CarrierBillingDesk.com is available 24/7 to your customers and handles (automatically or manually) customer subscription cancellation requests from your premium services and/or your marketing campaigns. These requests may be integrated and executed directly on the carrier network or via aggregators databases. Depending on the level of integration between our and your platform, we can achieve up to 90% of help desk email and calls being processed automatically.
During business hours a member of the customer care team will be available to receive calls about your service and guide your customer through the process of un-subscribing, answer billing inquiries, explain the nature of your services and offer assistance with simple technical questions, for instance, how to download a product. By partnering with CarrierBillingDesk.com you can limit your company’s dealings with end-users and focus on sales, marketing and product development.